Yes, we support 30 DAYS Return POLICY
1.the return policy
Customer satisfaction is our number one priority. For any reason, if you are not satisfied with the products ordered on this website, we will provide a refund of return (except freight) or replacement service.
If you need to return the goods, you must contact our customer service within 30 days from the date of receipt of the order, we can handle the refund and exchange of related goods. Therefore, we recommend that you contact us as soon as possible after receiving the goods. Expired will not be processed.
If the order has quality problems, please contact the online customer service on the day of the goods, and provide photos with quality problems, and then return the goods to our return warehouse after confirmation by the customer service. Expired will not be processed.
Be sure to return the product as described above.
2 the goods return conditions
• We do not accept your incorrect behavior during use, causing damage to the goods. Please note that natural impurities are not defects.
• Fully reduced items are refunded based on the corresponding discount.
• For a replacement, return shipping by the buyer to sell each party to bear One and a half.
• After the item is shipped, please fill in the order number of the return order on the order information, so that we can follow up and track the return progress.
• If the returned item fails to meet the above conditions, we will not be able to arrange a return or exchange for , please understand!
3.the return and exchange process
If you decide to return or exchange, the specific process is as follows:
1. Please log in to my order to fill out the return form.
2. After submitting the online return request, please send the goods as soon as possible to complete the formalities. In order to avoid return receipt problems.
3. After the item is shipped, please revisit the website to update the waybill number.
4. After receiving your return, you will be refunded after confirming the original status, and the relevant funds will be returned to the payment account within 2 working days. If you choose to exchange, we will exchange the goods within 2-4 business days after receiving your return.
5. We will send you a notification email after we receive the return and process the refund/exchange.
Please note that the actual refund time displayed on the debit credit card account will depend on the card issuer's record. If you have any enquiries, please contact the bank directly.
4. the commodity price difference
The retail price of goods will vary depending on market trends, inventory levels and consumer demand. Therefore, the difference in the price of the goods produced will not be returned.
5. Non-refundable conditions
The following conditions are not suitable for refunds
This item includes, but is not limited to, stone, metal, hesitant to misuse, improper handling or poor maintenance.
The product is exposed to corrosive substances or chemicals. Exposure to harsh chemicals can change the appearance of gems and jewelry. These chemicals are explosive but not limited to liquid silver polishes, sinks, hot tubs and hot springs.